Medical Receptionists, what’s your superpower?
Medical Receptionists often wear many hats. You may be really great at one or two things in your office. You may be known for very specific strengths that set you apart from your colleagues. It is important to always understand the strengths of the people you work with. Having similar training and past work history does not guarantee that you all will excel in the same area. Having a diverse set of skills is helpful to the practice and to each other. You may handle busy phones lines very well. This task alone may fluster some of your coworkers. However,they may be great at managing an abundance of patients checking in at once. You may have people on your team who communicate more efficiently with your clinical staff than you do. It is important to understand each others strengths and appreciate when someone else’s expertise or contribution makes a positive difference in how your office runs on a daily basis. Teamwork works well you know why it matters. It is also just fine to compliment and thank your coworker and accept gratitude when it comes your way.
Are you your own brand?
Today we hear so much about branding and marketing and it usually relates to business not Medical Receptionists. If you think of yourself as your own brand you may be more easily able to stand out during the more difficult times at work. You will be more forth coming with solutions and suggestions. What do you think? What do you think of your work performance? Are you living up to the standards that you set for yourself. Have you been meeting your own expectations in regards to your conduct, organization, and communication with patients? Would you hire YOU? There really is no competition in healthcare, it is about how a collective team of people work together to create an environment that is professional, accepting, patient friendly, and offers a great level of quality to patients and clients. Focusing on your efforts doesn’t mean you are doing a disservice to anyone else, it just means that you recognize the importance of your role and are truly aware of the value of your contribution.
If you were a brand, think about the qualities you would want your brand to have. Would you want your brand to be late to events, disorganized and rude? I doubt it. You would want your brand to be consistent and demonstrate passion for the industry. You would want for your brand to eventually be a leader in the industry. How do you create that? Your brand has to solve problems to be successful, your brand has to understand the needs of the customer. Thinking in these terms allows you to easily understand how you, as a brand, can positively or negatively effect your medical office. Use your strengths to encourage cohesiveness and learn from others who have a different dominant skill. You may always be the king or queen of fixing paper jams but that doesn’t mean you can’t improve your other clerical and customer service skill set over time.
So tell us, what’s your superpower?
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